Dark data refers to the information assets organizations collect, process and store during regular business activities, but generally fail to use for other purposes, such as analytics, business relationships, and new products or data monetization.
Versalytix’s audio NLP solution, named VersaVoice, is a complete, end-to-end solution that allows companies to leverage their recorded audio to hear, see, summarize, and coach – 100% of your customer calls or outgoing sales activities.
Versalytix has pre-built the data transformation, database (Snowflake, Databricks, BigQuery), large language model integration, and dashboards and apps in popular BI tools such as Tableau, ThoughtSpot, Sigma, QuickSight, and PowerBI.
Real AI for Call Center
Turning audio from the call center or phone recording into actionable analytics.
Our solution will process the audio, create a data warehouse and schema, visual analysis, and apply large language models for summarization or coaching within minutes.
Understand 100% of what your customer is saying over 100m+ recorded minutes
